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Welcome to the Solomon's Mind blog

This is a place for all things CRM. I'll dive deep into the world of CRM to being you insightful content, expert opinions and the latest trends. Whether you already have a CRM strategy in place or are just about to begin your journey with CRM, the Solomon's Mind blog is here to share thought provoking insight.

Please feel free to leave comments and I will respond as soon as I can, if you have any specific topics that you'd like to see covered, please let me know either in the comments section of by using the 'get in touch' link above.

Putting the ‘R’ back in CRM

Putting the ‘R’ back in CRM

Putting the ‘R’ back in CRM

I recently had a chat with a client about helping them develop their CRM strategy. During the first meeting, they mentioned that they...

Nov 21, 20233 min read

Mastering CRM system implementation

Mastering CRM system implementation

Mastering CRM system implementation

I’ve written about the fact that CRM isn’t just a system, but forms part of an overall strategy in a previous article, but there is no...

Oct 24, 20233 min read

Where do you get your customer insight?

Where do you get your customer insight?

Where do you get your customer insight?

One of the first things I do when working with a new client is get under the skin of who their customers are. Using a combination of the...

Oct 3, 20231 min read

The Email ‘Dilemma’: Volume or Value?

The Email ‘Dilemma’: Volume or Value?

The Email ‘Dilemma’: Volume or Value?

I received an email the other day telling me that I would be a great fit for a role as a real estate agent in Dubai, despite my...

Sep 26, 20233 min read

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